Operational changes

Created: March, 27, 2020

Updated: March 31, 2020; May 11, 2020; May 27, 2020, June 23, 2020, Aug. 10, 2020, Aug. 24, 2020, Jan. 13, 2021, April 29, 2021, July 12, 2021, August 3, 2021, August 12, 2021, September 1, 2021

This page contains the most recent information related to Tax Office operations. Updates will be provided here as soon as they are available.  

As of Aug. 12, 2021, by order of the Travis County Judge, masks are required in all Travis County buildings. 

The tax office is limiting in-person services to drive-thru or appointment only. We continue to offer services by mail, by phone at 512-854-9473 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Staffing shortages may occur due to health and safety measures in place to protect our employees and customers. This can result in longer than normal wait times in our drive-thru and for your appointment. 

Drive-thru services

The following drive-thru services are available at the Main Tax Office located at 5501 Airport Blvd, Monday - Friday, 7:30 a.m. to 4 p.m., the Pflugerville Tax Office located at 15822 Foothill Farms Loop, Monday - Friday, 8 a.m. to 4 p.m. and the Southeast Austin Tax Office at 4011 McKinney Falls Parkway, Monday - Friday, 8 a.m. to 4 p.m.*: 

• Vehicle registration renewal
• 30-day or one-trip temporary permits
• Placards for persons with disabilities
• Property tax payments

* Drive-thru hours may vary, and lanes are subject to early closure when we reach capacity or experience equipment failures. We do not accept proof of insurance on your cell phone in the drive-thru. A paper copy must be provided. 

By appointment services

The following services are available at the Main Tax Office located at 5501 Airport Blvd. by appointment only:

• Vehicle title transfers, including new residents to Texas
• Specialty license plate ordering and pick-up
• Vehicle registration renewal
• Placards for persons with disabilities
• Property tax payments and payment plans
• Payments and payment plans for dealer's special inventory tax
• Beer and wine permits

The following services are available at the Pflugerville Tax Office located at 15822 Foothill Farms Loop and the Oak Hill Tax Office located at 8657 W HWY 71, Building B.

• Vehicle title transfers, including new residents to Texas
• Vehicle registration renewal
• Placards for persons with disabilities

Book an appointment

Motor vehicle services

The state of Texas has provided extensions and waivers for motor vehicle registration and title transactions. Find the latest information about waivers of motor vehicle requirements in response to COVID-19 from the Texas Department of Motor Vehicles and the Texas Comptroller.

Vehicle registration renewal

You may renew:

• Online at Texas.gov 48 hours after you have your vehicle inspected. You can renew online up to 9 months after your registration is expired unless you received a citation for expired registration.
• In person with a vehicle registration partner such as AAA, HEB or Fiesta Mart after you have your vehicle inspected (expiration must be for the current or following month and the three part renewal form is required)
• By mailing your renewal notice with a copy of your Vehicle Inspection Report and proof of insurance to:
  Travis County Tax Office
  P.O. Box 149326
  Austin, TX 78714-9326

30-day or one-trip temporary permits

• Available at our drive-thru locations
• Proof of insurance for the vehicle is required
• Must pay for the permit with cash

72-hour and 144-hour permits for commercial vehicles

• Purchase a permit online from the Texas Department of Motor Vehicles

Specialty license plates

• Select and order plates online from the Texas Department of Motor Vehicles or from www.myplates.com.
• When you are notified that your license plates are ready, book an appointment.

Placards for persons with disabilities

Apply for a new placard

You must apply for your disabled parking placard in the county where you reside unless you are temporarily living in a different county while you seek medical attention.

Requirements

To apply for a "permanent" (blue) placard or "temporary" (red) placard, you will need form VTR-214
You must:

1. Ask your doctor or health care provider to write a prescription
2. Submit the completed application form VTR-214, a copy of your Texas Driver's License, the original prescription by mail to:
   Travis County Tax Office
   P.O. Box 149326
   Austin, TX 78714-9326

Note: the fee for a temporary (red) placard is $5.

Renew a permanent blue placard

To renew a "permanent" (blue) placard, you must:

1. Complete form VTR-214
2. Submit the completed application, a copy of your Texas Driver's License and a copy or picture of your existing placard by mail to:
   Travis County Tax Office
   P.O. Box 149326
   Austin, TX 78714-9326

Vehicle titles

Title transfers

• Email This email address is being protected from spambots. You need JavaScript enabled to view it. for paperwork assistance and to learn what you owe

Recording a lien

• Download and complete form 130-U and mail the form, vehicle title and a check or money order for $33 to:
  Travis County Tax Office
  P.O. Box 149326
  Austin, TX 78714-9326

Clearing a title rejection

• Email This email address is being protected from spambots. You need JavaScript enabled to view it. for information on the required documents and fees
• Include your phone number and mailing address in the email

Filing a mechanic's lien

• Mail all applicable document with a $25 filing fee to:
  Travis County Tax Office
  P.O. Box 149326
  Austin, TX 78714-9326

Dealer transactions

Dealer drop off and pick up

• Drop off dealer transactions at 5501 Airport Blvd. Monday - Friday, from 7:30 a.m. to 5 p.m. using the dealer drop box at the South entrance.
• Pick up receipts and license plates inside our lobby from Monday - Friday, 11:45 a.m. to 12:45 p.m.
• Find the latest information about waivers of motor vehicle requirements in response to COVID-19 from the Texas Department of Motor Vehicles and the Texas Comptroller.

 Dealer runners

• Email This email address is being protected from spambots. You need JavaScript enabled to view it. for information on replacing or renewing permits

Property tax services

Property tax payment options

• By mail - payable to Bruce Elfant:
  Travis County Tax Office
  P.O. Box 149328
  Austin, TX 78714-9328
• By phone (888) 286-9242
• Online

Tax foreclosure sale bidder certificates

Tax sales resumed in July, 2021. Learn more

Tax certificates

• Complete the Tax Certificate Request Form
• All tax certificates will be mailed to the requestor

Exemptions and property values

Contact the Travis Central Appraisal District

Refund checks

For assistance with refunds, email This email address is being protected from spambots. You need JavaScript enabled to view it.